Help Center
Get help with PriceSentry features, troubleshoot issues, and learn best practices for pricing intelligence.
Popular Help Topics
Quick Start Guide
Get up and running with PriceSentry in under 10 minutes
Product Monitoring
Learn how to add and manage product price monitoring
Setting Up Alerts
Configure email, SMS, and Slack notifications
Analytics Dashboard
Understanding your pricing data and competitive insights
API Documentation
Integrate PriceSentry data into your systems
Troubleshooting
Common issues and solutions
Frequently Asked Questions
How do I set up my first product for monitoring?
Navigate to the Products page, click 'Add Product', then enter the product URL from your competitor's website. Our system will automatically detect the product details and start monitoring.
How long does it take to see price data?
Initial price data appears within 15-30 minutes of adding a product. Historical trend analysis becomes available after 24-48 hours of monitoring.
Can I monitor multiple competitors for the same product?
Yes! You can add multiple competitor URLs for the same product to get comprehensive market intelligence and comparative pricing data.
What's included in the free plan?
The free plan includes monitoring for 5 products, 3 competitors per product, daily price updates, email alerts, and access to the basic dashboard.
Can I upgrade or downgrade my plan anytime?
Yes, you can change your plan at any time. Upgrades take effect immediately, while downgrades take effect at the next billing cycle.
Do you offer discounts for annual billing?
Yes, we offer a 20% discount when you choose annual billing on any paid plan. The discount is applied automatically at checkout.
How accurate is the price monitoring?
Our AI-powered scraping technology achieves 99.5% accuracy. We continuously monitor for website changes and update our algorithms to maintain reliability.
What types of alerts can I set up?
You can set up price drop alerts, price increase alerts, competitive position changes, and custom threshold alerts via email, SMS, or Slack integration.
How do I interpret the competitive analysis?
The competitive analysis shows your position relative to competitors with color-coded indicators: green (below market), yellow (at market), red (above market).
How do I change my notification preferences?
Go to Settings > Notifications to customize email frequency, SMS preferences, and Slack integration settings for different types of alerts.
Can I export my pricing data?
Yes, you can export pricing data in CSV or Excel format from the Analytics page. Historical data export is available on paid plans.
How do I delete my account?
Contact our support team at support@pricesentry.io to request account deletion. We'll process your request within 48 hours and provide confirmation.